At Leatherology, we want you to be completely satisfied with your purchase. We are happy to refund any new, unused, and non-personalized merchandise purchased from our website within 30 days of delivery. For those ready for the next step, get to know the returns process below.
Please note, in light of the current coronavirus (COVID-19) situation, we have temporarily extended our return policy to 60 days from delivery. This will apply for purchases made from February 10, 2020.
What can I return?
We stand by the quality of our products and are happy to refund products that are non-personalized and in completely new and unused condition.
What items cannot be returned?
Personalized and final sale items cannot be returned or exchanged. Items returned that show signs of use, scratches, or other damage will not be accepted. If your item includes a “do not remove” tag and this tag is removed, it also will not be accepted for return.
What’s the returns process?
To start the return process, use the link at the bottom of this page to look up your order and generate an RMA number. For customers using our pre-paid label, simply attach the shipping label to the exterior of your package and drop it off at your nearest FedEx location. For customers who self-ship their return, include the return authorization slip inside your package, and attach the return mailing label to the exterior of the package, then ship using your preferred provider. After we receive and process your return, we’ll send you a confirmation email and issue a refund to your original form of payment. Please note that this process may take up to 14 business days.
If your purchase was made on Amazon, you must log in to your Amazon account to initiate the return.
How should I return my order?
Returns must be shipped in their original packaging. This includes but is not limited to the outer box/envelope, interior gift box, dust bag, and any interior stuffing placed back into item. If an item is received in unsellable condition, your return will not be accepted.
For US orders in the 48 contiguous states, we offer a prepaid FedEx return label. If you choose this option, the return shipping cost of $7.50 for (1) item or $10 for (2) or more items will be deducted from your refund.
If you would like to return without using our pre-paid label, you can use your own preferred shipping method. However, you will be responsible for all related return shipping costs. We recommend you ship using a trackable carrier.
Will I be refunded my original shipping fees?
All original shipping fees are non-refundable. For international orders: shipping fees, brokerage fees, duty taxes, and GST/HST taxes will not be refunded.
I got my item as a gift. How do I return?
Please Contact Us, and we can assist you with next steps. If available, we recommend you have the original order number handy.