Close FREE US SHIPPING DETAILS: Free US Economy Shipping is available on orders totaling $100.00 or more (net of discounts, taxes, and any shipping charges). The Free US Economy Shipping or $5 Flat Rate Economy Shipping option will be automatically available in the shopping cart after you enter a qualifying US zip/postal code. Offers for free economy and $5 flat rate economy shipping are valid only for orders shipped within the 48 contiguous United States (excluding Hawaii, Alaska, Puerto Rico, Canada and Australia). Offers may not be applied to Corporate orders, combined with volume discounts, or applied as partial payment toward the cost of other shipping methods. Offers may be modified or terminated at any time.

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FAQs

 

FAQs

Was I charged twice?

Your card will only be charged one time when your order ships. If you see two charges & just placed your order, then you're seeing a preauthorization. This is a common bank practice to reserved funds & verify account authenticity. This authorization will disappear within 24 - 72 hours, depending on your bank. If you need to speed this up, then contact the issuing bank of your credit card.

How do I cancel my order?

We process orders quickly, so you need to contact us ASAP if you need to cancel your order. We can only cancel orders if they have not yet been processed, which usually happens within an hour of being placed. Please select "cancel order" from the dropdown on the contact us form. Once your order is successfully cancelled, you will receive an email confirming the cancellation.

How do I change my order?

Unfortunately once an order is placed, we are unable to make any changes. You will need to cancel your order instead if it has not yet been processed, and place a new one. See details above on how to cancel an order.

How do I edit my Shipping Address?

Unfortunately once an order has been placed we cannot change the shipping address. You will need to cancel your order instead if it has not yet been processed, and place a new one. Please see details above on how to cancel an order.

Where is my order confirmation email?

An order confirmation email is sent within 1 hour of placing your order. If for some reason, you did not receive an email, please check your spam folder and add [email protected] to your safe senders list. Once your order ships, you will also receive a shipment notification including your tracking number.

When will my order ship?

Most orders ship the following business day. However, processing time varies depending on personalization selection and does not include weekends or holidays. Hand Paint items require additional processing time, delivery date can be estimated by entering your zip code at checkout.Click here to learn about our shipping policy.

How much does shipping cost?

Shipping rates are based on the weight of your shipment. Shipping cost is determined in cart once you’ve entered your zip code in the Shipping & Tax Estimator. Free US economy shipping is offered on orders $100 or more after discounts are applied (excluding taxes and shipping charges). This will be automatically applied in the shopping cart on qualifying orders once you’ve entered your zip code. Offer valid only for orders shipped within the 48 contiguous United States.

How do I track my order?

You may use our Track My Order feature 24 – 48 hours after your order has shipped to view its progress. 

Will the actual product vary from what I see on your website? 

The product images shown have the most accurate color possible. Differences in computer monitors may result in color variations between the actual product and your computer monitor. Please be advised that in some cases variations in leather grain or texture may also occur due to the nature of leather. We do our best to provide you with the most accurate images, but please be advised that some variation in color & leather texture may exist.

How long does it take to process my return?

Please allow 7 - 10 days from receipt for your return to be processed & allow 1 - 2 billing cycles for the credit to appear on your credit card statement.

What personalization options do you offer?

We offer deboss and hand painted monograms. Deboss monogramming involves a brass die that is heated, and hand stamped deeply into the leather surface. This can be done blind, with no color, or with a variety of foil color options. Our paint personalization is hand painted onto each item, with a special leather paint that is made to flex with the leather, for lasting quality. Please note, hand painted items require an additional 10-20 business days processing time, depending on time of year. An estimated delivery date is available in the cart..

Do you offer volume discounts or custom logo personalization?

We do! Volume discounts are offered on qualifying orders. Logos or custom artwork can be added to most styles. To learn more visit our Corporate Orders page, or contact us at [email protected].

do you charge sales tax on domestic orders?

We only charge 8.25% sales tax to orders shipping to Texas residents.

Do You Ship Internationally?

We ship to Canada and Australia, using all-inclusive shipping rates (duties, taxes, brokerage included). You can learn more about international shipping on our shipping page. Note, all prices on our website are in US Dollars.