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We fulfill orders quickly, and once your order has been processed in our system, it cannot be cancelled or changed. This generally occurs within one to two hours of placing your order. To request an order cancellation, contact us immediately by using the Contact Form and selecting “cancel order” from the drop down menu. Enter your order number and email address to see if your order is still eligible for cancellation; if it is, you can request a cancellation directly using the form. If your order is no longer eligible for cancellation, you will be able to see this as well by using this form.
For orders made with a credit card, we place an authorization hold on your debit/credit card when you initially place an order. Orders may be split into multiple shipments. Because we charge for items when they are shipped, or as a pre-payment for special order items, this may result in multiple charges. However, the total amount charged adds up to the amount displayed when you placed the order.
Items sold on Leatherology.com and shipped to locations both inside and outside the US, including territories, may be subject to tax. For example, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if shipped to another state. Orders shipping to international addresses will incur GST/PST, which are combined and listed on one line in calculating your shopping cart total. No tax is charged when purchasing gift cards; however, purchases paid for with gift cards may be subject to tax.
An order confirmation email is sent within 1 hour of placing your order. If for some reason, you did not receive an email, please check your spam folder and add support@leatherology.com to your safe senders list. Once your order ships, you will also receive a shipment notification including your tracking number.
We accept payment from major credit cards (Visa, Mastercard, American Express, and Discover), Apple Pay, PayPal, and our Leatherology e-Gift card.
We treat each order as a gift, whether it’s for yourself or a loved one. All shipments will include an order packing slip, but will not display any pricing.
We do not currently offer a local pickup option for any orders. With this in mind, please feel free to place your order, as normal, through our website.
We do offer private shopping appointments to our customers in the Dallas-Fort Worth area at our corporate headquarters, located in Carrollton, Texas. In-person appointments are only available on select days. You can book your own one-on-one shopping experience with our Associate Manager of Retail and Experiences. Please note, virtual appointments are also available on request.
Please enter your zip code into the shipping and tax estimator in the cart to determine your estimated order arrival date and shipping options available. Processing time before your order ships will vary depending on personalization selection and does not include weekends or holidays. Hand painted, Trapunto, and backordered items have a longer processing time. You can see the estimated shipping timeline on the product page as you select your item/monogramming and in your cart. Please see our Shipping Page for more details.
You may use our Track My Order feature 24 – 48 hours after your order has shipped to view its progress.
If the item appears to be stuck in transit and is not moving, contact our Customer Care team and we will work towards a solution.
If your tracking details show the package was delivered and you cannot locate it, we recommend waiting 24 hours following delivery confirmation as some tracking displays a delivered status prior to their arrival at the destination.
If it has been more than 24 hours please do the following:
If after this 24-hour period, you believe the order may be lost or stolen, please reach out to the Customer Care team via our Contact Us form or by calling 1.800.818.4478.
We currently offer international shipping to Canada, Australia, Mexico, and many European countries via FedEx. Visit our Shipping page for more information.
Design, product development, merchandising, marketing, technology, customer care, personalization, and logistics are all conducted by our 100+ strong team of associates at our headquarters in Carrollton, TX. We’re proud to be a fully-vertically integrated company with our wholly-owned and managed manufacturing center in China. This unique structure allows us to carefully control the entire product process, from product design to manufacturing, personalization, fulfillment, and customer care.
Our leather products are designed in the USA and produced in our own world-class, state-of-the-art-facility in China, which adheres to our strict quality standards and ethical manufacturing practices. We carefully control all materials and processes from start to finish. Quality means everything to us, and we are delighted this direct-to-consumer model allows us to provide our customers with the highest quality products at a fair price. We work with vendors around the world, including the USA, Italy, Germany and Asia, to source our premium leathers, paper products and accessories. We are proud that 100% of our leather is now sourced from Leather Working Group (LWG) certified tanneries. Leather Working Group (LWG) is a not-for-profit that drives best practices and positive social and environmental change for responsible leather production.
The product images shown have the most accurate color possible. Differences in computer monitors may result in color variations between the actual product and your computer monitor. Please be advised that in some cases variations in leather grain or texture may also occur due to the nature of full-grain leather. We do our best to provide you with the most accurate images, but please be advised that some variation in color & leather texture may exist.
We care deeply about the quality of our products and carefully inspect each item before it is shipped to you. If you believe there is a material defect with your order, please contact us immediately after receipt so we can help you to resolve.Leatherology items carry a one-year limited warranty against defects in materials or craftsmanship, from the original date of purchase. The warranty does not cover normal wear and tear, accidental damage, improper care, or alterations. To initiate a warranty or repair request, please contact us. Proof of purchase from Leatherology is required, and third-party purchases are not covered. We will, at our discretion, repair or replace the item.
Please refer to our Returns Page for more information.
Please see our Gift Card FAQs Page for more information as well as the full gift card terms and conditions.
Yes! Volume discounts are offered on qualifying orders. Logos or custom artwork can be added to most styles. To learn more visit our Corporate Orders page or Inquire Now.
