Corporate FAQs

Can't find your question? Visit the Leatherology FAQ Page for more information.

Corporate Orders

Do I qualify for a discount?

We offer volume discounts up to 30% off the order total on qualifying orders including product and personalization. To learn more visit our Corporate Orders Page.

What is your minimum order requirement?

Our minimums are based on the retail cost of the product and range from 5-10 pieces per sku.

Does sales tax apply to my Leatherology corporate purchase?

Items sold on Leatherology.com and shipped to locations both inside and outside the US, including territories, may be subject to tax in accordance with applicable state and local laws. For example, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if shipped to another state. Orders shipping to international addresses will incur GST/PST, which are combined and listed on one line in calculating your shopping cart total. The final sales tax charged on your order will be displayed in your order confirmation sent via email. Shipping charges may also be subject to tax. No tax is charged when purchasing gift cards; however, purchases paid for with gift cards may be subject to tax.

I am tax exempt, but I was charged tax on my Leatherology.com order. What do I do?

If you make a tax exempt purchase on Leatherology.com, you have 30 days from the date of purchase to email sales@leatherology.com to request a tax refund. The refund request must contain your tax exempt documentation (ie. Resale Certificate, Sales Use and Tax Exemption Certificate, Tax Exemption Certificate, etc.) and your Leatherology.com order number. You must submit your documentation for each purchase with each order number. Your request and your tax exempt documentation will be reviewed within 3-5 business days.

Which payment methods are accepted? What are your payment terms?

Online payment forms accepted are major credit cards (Visa, Mastercard, American Express, and Discover), Apple Pay, PayPal, and our Leatherology e-Gift card.

We do not offer payment terms. Payment is required upfront on all orders with and without personalization. If moving forward with a custom production order, our team may provide an invoice that can be paid via credit card. Manual custom production orders can also accept payment via mailed check or wire transfer. We do not accept ACH Payment.

How do I review a sample before confirming?

If you're considering a large order, we encourage you to order a sample of the item to make sure the product meets your needs. While we do not offer complimentary samples, they are 100% refundable as long as there is no personalization on the sample. Samples can be purchased directly through the website.***When ordering through our website, you will initiate the return if desired through our website as well.

Do you offer gift packaging?

All qualifying orders will arrive in complimentary gift packaging specific to that style. Individualized labels are used with orders that contain multiple monogrammed initials, and are placed on the bottom of the box for easy reference.

Personalization

Do you offer volume discounts and/or custom logo personalization?

Yes! Volume discounts are offered on qualifying orders. Logos or custom artwork can be added to most styles. To learn more visit our Corporate Orders Page.

What is logo debossing?

Leatherology offers Blind Logo Debossing (no color added) for corporate orders, which involves indenting the logo into the leather to create a distinguished look. Logo personalization is an option as long as the minimum order quantity is met.

What is a die charge?

Logo deboss orders are subject to a $90 set-up fee if the order total is less than $500. Additional logo sizes will require an additional set up fee of $90. These charges cover the creation of the custom metal logo stamps.

What kind of artwork is required to create a logo die?

To ensure optimum results in the customization process, we require a high-resolution image in .eps, .ai, .pdf or JPEG format with a minimum 500 KB or 2MB. We request that the artwork be in black & white.

Where can my logo be imprinted?

We offer the same logo placement options as offered on our website for monogram placement options.

Can I see a sample with my logo before confirming?

While we do not offer physical samples, you will be shown a visual mockup upon uploading your logo file to the product page. This serves as the digital mockup to be added to your shopping cart to proceed to checkout.

Can logo deboss be done in gold?

We offer Gold Foil Logo Personalization for qualifying orders. We want to ensure the quality of the logo deboss meets our quality standards as well as yours. We take several factors into consideration in determining if your logo can be completed in a gold foil deboss. i.e. style of interest, style construction, and logo complexity.

Order Processing

How long will it take to get my order?

Turnaround time depends on the quantity, style, personalization, and stock availability. Typically, if we have the quantity and style on hand, we can produce your order within 2 weeks plus shipping time. ***If we do not have the quantity and style on hand we can custom produce but production can range between 6-26 weeks.

How much will it cost to ship my order?

Shipping rates are determined based on the dimensions and weight of the shipment as well as shipping destination and service selected. During checkout and after you've entered your shipping information, you'll be presented with shipping options.

When will my order ship?

Processing time before your order ships will vary depending on personalization selection and does not include weekends or holidays. You can see the estimated production time on the product page as you select your item’s personalization selection and in your cart. Please see our Shipping Page for more details.

Do you offer international shipping?

We currently offer international shipping to Canada, Australia, Mexico, and many European countries. Visit our Shipping Page for more information.

Currently, we ship to these countries and plan to add more countries. Check this page to see if your country has been added to the list.

• Australia
• Austria
• Belgium
• Canada
• China
• Denmark
• France
• Germany
• Ireland
• Italy
• Luxembourg
• Malta
• Mexico
• Netherlands
• New Zealand
• Portugal
• Spain
• Sweden
• United Kingdom