Free Economy Shipping On Orders $100+ or $5 flat Rate Shipping Details

X FREE US SHIPPING DETAILS: Free US Economy Shipping is available on orders totaling $100.00 or more (net of discounts, taxes, and any shipping charges). The Free US Economy Shipping or $5 Flat Rate Economy Shipping option will be automatically available in the shopping cart after you enter a qualifying US zip/postal code. Offers for free economy and $5 flat rate economy shipping are valid only for orders shipped within the 48 contiguous United States (excluding Hawaii, Alaska, Puerto Rico, Canada, and Australia). Offers may not be applied to Corporate orders, combined with volume discounts, or applied as partial payment toward the cost of other shipping methods. Offers may be modified or terminated at any time.

Leatherology Careers

Leatherology is redefining simple, everyday luxury, through its collection of superior quality everyday leather essentials that are colorful, timeless and simple to personalize. You will rarely see our logo on the front of our products, because our brand isn’t the focus of the story— you are. We want each customer to make our items their own, through monograms, company logos, slogans or even the occasional hashtag.


Our mission today is to offer the best selection of premium leather goods available online—timeless items that can be personalized with a monogram or company logo—and beautifully packaged as a gift to yourself or someone else. We offer an extensive range of full-grain leather personal, travel, business, tech, home, gift, and daily accessories for both men and women.


Leatherology has been featured in Vogue, Forbes, Fast Company, Business Insider, D Magazine, and more. Join our team of energetic and passionate individuals and work in a dynamic, growing, and entrepreneurial environment. Learn more at www.leatherology.com.



Open Positions:
ASSOCIATE DIGITAL E-COMMERCE PRODUCT MANAGER

Leatherology, an online-only retailer of personalizable leather goods, is looking for a talented individual with a love for e-commerce to join our team as Associate Digital eCommerce Product Manager. In this role, you will be the gatekeeper for our digital product, responsible for regularly analyzing and optimizing the Digital Platform. This is NOT a developer position.


This position involves, but is not limited to, the following duties and responsibilities:


Project Management

  • Liaise between Merchandising, Marketing, and IT teams to project manage website enhancements and updates.
  • Manage QA and ticketing process for website enhancements, auditing with great attention to detail, accuracy, and consistency
  • Serve as primary internal point person with IT team
  • Update and launch new on-brand static page content

Website Enhancements

  • Enhance the customer journey, drive new sales, and improve customer retention of Leatherology.com
  • Lead efforts to implement UI/UX best practices and a mobile-first, responsive design. Work closely with graphics to build wireframes and thorough functional specs. Ensure proposed enhancements are fully documented before submitting to IT.
  • Regularly test and optimize site performance, including partnering with merchandising and marketing to conceptualize and test elements such as navigation, CTA’s, merchandising and more
  • Collaborate with Marketing to support strategies for online marketing channels to ensure the best possible customer experience
  • Monitor live site daily to check for performance issues, opportunities, and product accuracy
  • Research competitors and stay up to date on digital trends via regular competitive analysis

Website Analytics

  • Analyze metrics such as conversion rate, sales, and bounce rates to optimize page performance, improve merchandising, and enhance usability
  • Managing tracking, event tagging and customer attribution, to better understand customer journey and create more personalized customer recommendations
  • Work closely with rest of team to exploit opportunities and negate risks

Qualifications:

We are an entrepreneurial team looking for someone analytical with a passion for websites and site analytics, paired with a keen eye for detail. Ideal qualities include:


  • Bachelor’s degree and 3+ years relevant experience in digital product, project management or site merchandising role in the ecommerce industry
  • Knowledge of B2C eCommerce best practices and strategies
  • Strong understanding of the retail product life cycle
  • Analytical with strong interest in customer behavior
  • Experience implementing retail UI/UX best practices and mobile-first, responsive design
  • Curiosity and drive – a self-starter excited by the idea of working for a constant growth entrepreneurial company
  • Solid understanding and passion for websites, UI, and Site Merchandising with strong opinions about what makes for a great online shopping experience
  • Ability to thrive in a fast-paced environment where deadlines and priorities may change, and a do-whatever-it-takes attitude
  • Experience with any of the following: Magento, Google Analytics, Google Tag Manager, Optimizely, Adobe Test & Target, Content Management Systems, and HTML
  • Must be local to the Dallas-Fort Worth area

To apply, please submit your application here.

CATEGORY MANAGER

Leatherology, a direct-to-consumer retailer of personalizable leather goods, is looking for a talented individual with a love for ecommerce to join our team as Associate Category Manager. You will synthesize information and data from multiple touch points to drive business solutions in a fast-paced ecommerce retail environment. Your intuition and expertise are fueled by data, thoughtful design, and, above all, a passion for retail. You will be the category expert who transfers market and customer knowledge into business building ideas and concepts. You must love leather goods, be extremely organized, and think creatively in order to grow the business.


This position involves, but is not limited to, the following duties and responsibilities:


Merchandise Planning

  • Develop and execute overall strategic plans for Men’s, Small Leather Goods, and Professional Categories that align with Leatherology and DC International company’s ecommerce strategy and financial goals.
  • Responsible for the category sales, margin and ensuring profitable growth of the categories.
  • Communicate category/promotional plans to ensure desired service levels and optimum inventory positions are achieved to meet sales and marketing initiatives.
  • Create, manage, and execute assortment plans and product development roadmap
  • Oversee onboarding of new product sizes and styles within category including initial concepts, product development, marketing plans, initial sales forecasting, product launch and post launch analysis.
  • Initiate and facilitate communication with all other departments to include marketing, IT, graphic design, operations, and the factory to execute planned vision and achieve goals.
  • Demonstrate and maintain up-to-date expertise in merchandising industry and apply this to the development, execution, and improvement of action plans.

Analysis

  • Monitor and respond to opportunities, risks and market trends based on detailed analysis of historical data and competitive analysis.
  • Identify and propose business solutions for growth within category based on internal and external research and analysis.
  • Collaborate with Marketing to develop promotional strategies and provide business insights such as product analysis, market trends, customer behavior, seasonality and inventory analysis.
  • Forecast, monitor and maintain inventory stock levels within the category to maximize sales and profit. Decide on shipment method to maximize sales and margin.

Qualifications:

Required:

  • Bachelor’s degree
  • Minimum 5 years of experience in retail and/or ecommerce category management.
  • Minimum 5 years proven experience in merchandising, forecasting and analyzing product categories.
  • Strong understanding of retail inventory management, sales analysis, and marketing.
  • Demonstrated indepth knowledge of ecommerce best practices and on-site merchandising.
  • Ability to make critical business decisions by analyzing large data sets. Strong strategic and analytical thinking.
  • High level of MS Office knowledge, particularly in Excel and Power Point. Proficient in Excel especially for data manipulation and analytics. Excel skills to include advanced formulas, (Vlookup, concatenate, etc), charting, conditional formatting, pivot tables and macros, filters, sorting, importing and exporting.
  • Excellent project management skills and experience managing multiple conflicting priorities.
  • Excellent time management and organizational skills, with the ability to prioritize, multitask, and manage deadlines.
  • Ability to establish and maintain professional credibility.
  • Exceptional verbal, written and interpersonal communication skills. Ability to communicate with all levels of the organization.

Preferred:

  • Enthusiastic and driven worker with a passion for ecommerce.
  • Strong understanding of what will sell and what constitutes good design.

To apply, please submit your application here.

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

Position


Inbound Call Center Customer Service Representative supporting two eCommerce lines of business.


  • $14.50 per hour to start, potential for $15 per hour after 90 days
  • Collaborative team environment
  • Supportive leadership

At DC International - home of the Coverstore.com and Leatherology.com, our customers and our employees are at the core of everything we do. Come join our team as a Customer Service Representative in our ecommerce inbound call center close to the North Dallas Tollway and Plano Parkway.

Cheerful, constructive, energetic and solution-focused interactions are what make our Customer Service Representative (CSR) successful. The CSR will provide professional and consultative customer support for company website transactions through inbound calls, online chat and email correspondence. Utilizing strong communication skills and a passion for customer service, the CSR is responsible for answering questions and resolving issues relating to online customers’ orders and accounts, website content, company information and policies, and other aspects of the customer experience. The CSR is the frontline support and will work collaboratively with other departments to provide personalized and exceptional customer services that drive satisfaction and loyalty.

The ideal candidate will fast track their learning of our businesses and dynamically make an immediate impact on the organization. The role requires a high level of autonomy, discipline and above all else, the highest level of commitment to customer service and customer success. Special consideration will be given to candidates with inbound call center experience in an ecommerce environment. We offer excellent benefits, a competitive starting salary and paid time off.


Responsibilities

  • Responds to customer inquiries via inbound calls, emails, and on-line chats regarding product questions and/or existing orders.
  • Assists customers with product selection, answers basic questions, and suggests various available product options.
  • Assists customers with product exchanges/returns/warranty issues, as well as updating address information, providing tracking numbers and monitoring delivery date status.
  • Adds value for customers by building relationships and trust through customer interactions and solicits customer feedback to improve service.
  • Responds to customer complaints in a professional manner. Clarifies the customer's complaint; determines the cause of the problem; selects and explains the best solution to solve the problem; expedites correction or adjustment and follows up to ensure resolution.
  • Properly documents and summarizes all calls.
  • Assists with preparing product or service reports by collecting and analyzing customer information.

Other Duties

  • Works overtime as needed.
  • Performs other operations and customer care duties as required.

Qualifications:

  • Minimum high school diploma.
  • Previous inbound call center experience of 1 year required.
  • Ability to type 40wpm.
  • Proficient in Microsoft Suite of products: Excel, Word, Smartsheet, etc.
  • Excellent communication skills required, both verbal and written.
  • Must be able to multi-task; talk on the phone, type, summarize call notes, etc.
  • Demonstrates ability to consistently engage and connect with customers.
  • Has a smile in their voice and a positive attitude.
  • Possesses strong customer service and problem-solving skills.
  • Willingness to work overtime to include weekends during peak season.

To apply, please submit your application here.