At Leatherology, we want you to be completely satisfied with your purchase. We will be happy to refund any new and unused merchandise purchased from our website within 30 days of delivery. Orders placed between November 1, 2016 and December 13, 2016 will have an extended holiday return period though January 15, 2017. Please read our special notes below prior to initiating a return.
Items returned with scratches or other damage will not be accepted
Monogrammed, personalized and final sale items cannot be returned or exchanged
Returns must include original inner gift box packaging
All returns and exchanges require a Return Merchandise Authorization (RMA) barcode label which can be generated below
RMA barcode label must be applied to the outside of the shipping box. Please make sure barcode is VISIBLE and not covered by other labels or shipping tape.
CONTINENTAL USA: Shipping and handling charges are non-refundable
CANADA: Shipping fees, brokerage fees, duty taxes and GST/HST taxes will not be refunded
Leatherology is not responsible for items damaged or lost in transit
It may take up to 7-14 business days after receipt for your refund to appear on your credit card statement
If your purchase was made on Amazon, you must log in to your Amazon account to initiate the return.
Please follow these instructions: (1) Cut and affix the Return Barcode Label on the outside of your package Returns received without an RMA # will be subject to a 15% restocking fee. (2) Use the pre-addressed label on your invoice or SHIP TO this address:
Leatherology Returns Department 4488 Plano Parkway Carrollton, TX 75010
(3) We recommend you ship your package using an insured, traceable service (e.g. UPS, FedEx)
THANK YOU! -The Leatherology CUSTOMER SERVICE TEAM