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FREQUENTLY ASKED QUESTIONS

PERSONALIZATION >

WHAT IS LOGO DEBOSSING?

Leatherology offers Blind Logo Debossing for corporate orders, which involves indenting the characters into the leather to create a distinguished look (no color added). Logo personalization must qualify and is based on product style and availability.

WHAT IS A DIE CHARGE?

Your artwork is used to create a metal die, which is heated and applied to the product to create a logo deboss (indentation into the leather). All custom logo artwork requires a one-time die setup fee of $90. This die can be reused on future orders.

WHAT KIND OF ARTWORK IS REQUIRED TO CREATE A LOGO DIE?

To ensure optimum results in the customization process, we require a high resolution image in .eps, .ai, .pdf or JPEG format with a minimum 300 dpi. We request that the artwork be in black & white.
**If you do not have a workable high resolution logo file, our art team is happy to convert your logo file for an additional fee.

WHERE CAN MY LOGO BE IMPRINTED?

We will gladly provide a digital mockup to illustrate your logo on any style you are interested in. If you have a preference on placement and size please let us know.

CAN I SEE A SAMPLE WITH MY LOGO BEFORE CONFIRMING?

While we cannot imprint a single item with your logo, you will be asked to approve both a digital mockup and pre-production sample before our production team moves forward with your full order.

PRICING & PAYMENT >

DO I QUALIFY FOR A DISCOUNT?

We offer volume pricing discounts and custom logo personalization on qualifying orders. Contact a Corporate Sales specialist to find out exact volume pricing information for each style you are interested in. Discounted pricing cannot be combined with any other discount offers.

WHAT IS YOUR MINIMUM ORDER REQUIREMENT?

Our minimums are based on the retail cost of the product and range from 5-30 pieces.

WHAT ARE YOUR PAYMENT TERMS?

We require full payment upon confirmation on all orders with and without personalization. Once you are ready to confirm with full payment, our team will provide an invoice that can be paid online via credit card. We also accept payment by check or wire transfer.

PRODUCTION & SHIPPING >

HOW DO I REVIEW A SAMPLE BEFORE CONFIRMING?

If you're considering a large order, we encourage you to order a sample of the item to make sure the product meets your needs. While we do not offer complimentary samples, they are 100% refundable as long as there is no personalization on the sample. Samples can be purchased directly through the website or by contacting our sales team directly.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Turnaround time depends on the quantity and style you are interested in and the stock status. In stock items typically ship in 2-3 weeks, depending on the type of personalization. Quantities that need to be special ordered require 4-10 weeks.

DO YOU OFFER INTERNATIONAL SHIPPING?

While we currently ship only to the US, our corporate clients have the option to ship internationally if a shipping account (FedEx, UPS or DHL) is provided, along with all necessary customs documentation.