Corporate FAQs

What is logo debossing?

Leatherology offers Blind Logo Debossing (no color added) for corporate orders, which involves indenting the logo into the leather to create a distinguished look. Logo personalization is an option as long as the minimum order quantity is met.

What is a die charge?

Logo deboss orders are subject to a $90 set-up fee if the order total is less than $500. Additional logo sizes will require an additional set up fee of $90. These charges cover the creation of the custom metal logo stamps.

What kind of artwork is required to create a logo die?

To ensure optimum results in the customization process, we require a high-resolution image in .eps, .ai, .pdf or JPEG format with a minimum 500 KB or 2MB. We request that the artwork be in black & white.

Where can my logo be imprinted?

We offer the same logo placement options as offered on our website for monogram placement options.

Can I see a sample with my logo before confirming?

While we cannot imprint a single item with your logo, you will be asked to approve a digital mockup to determine logo size and placement. Please note production will not begin until approval of final mockup has been made.

Gold foil logo personalization

We offer Gold Foil Personalization for qualifying orders. We want to ensure the quality of the logo deboss meets our quality standards as well as yours. We take several factors into consideration in determining if your logo can be completed in a gold foil deboss. i.e. style of interest, style construction, and logo complexity.

Do I qualify for a discount?

We offer volume discounts up to 30% off the order total on qualifying orders including product and personalization. Contact a Corporate Sales specialist to find out your savings today.

What is your minimum order requirement?

Our minimums are based on the retail cost of the product and range from 5-10 pieces.

What are your payment terms?

We require full payment upon confirmation on all orders with and without personalization. Once you are ready to confirm with full payment, our team will provide an invoice that can be paid online via credit card. We also accept payment by check or wire transfer. We do not accept ACH Payment.

How do I review a sample before confirming?

If you're considering a large order, we encourage you to order a sample of the item to make sure the product meets your needs. While we do not offer complimentary samples, they are 100% refundable as long as there is no personalization on the sample. Samples can be purchased directly through the website.
***When ordering through our website, you will initiate the return if desired through our website as well.

How long will it take to get my order?

Turnaround time depends on the quantity, style, personalization, and stock availability. Typically, if we have the quantity and style on hand, we can produce your order within 2 weeks plus shipping time. ***If we do not have the quantity and style on hand we can custom produce this but production can range between 6-26 weeks.

How much will it cost to ship my order?

Shipping rates are determined based on the dimensions and weight of the shipment as well as shipping destination and service selected. Shipping cost will be provided by our sales representative before you place your order.

Do you offer international shipping?

We are glad to offer all-inclusive international shipping to our customers in Canada, Mexico, Europe (see below for a full list), Australia, and New Zealand. This means that we will charge you a fee for brokerage, duties and taxes up-front, and we will then pay these charges ourselves. That way, you will not have to pay anything extra, and you can be assured that the total amount that you see in your shopping cart is all you'll pay - you won't get any surprises at the time of delivery. To view the amount of shipping, brokerage, duties and taxes for your order, simply add the products to your shopping cart and enter your postal code in the shipping & tax estimator section of the checkout page.

Currently, we ship to these countries and plan to add more countries. Check this page to see if your country has been added to the list.

• Australia
• Austria
• Belgium
• Canada
• China
• Denmark
• France
• Germany
• Ireland
• Italy
• Luxembourg
• Malta
• Mexico
• Netherlands
• New Zealand
• Portugal
• Spain
• Sweden
• United Kingdom

Where is your corporate headquarters?

Design, product development, merchandising, marketing, technology, customer care, personalization, and logistics are all conducted by our 100+ strong team of associates at our headquarters in Carrollton, TX. We’re proud to be a fully-vertically integrated company with our wholly-owned and managed manufacturing center in China. This unique structure allows us to carefully control the entire product process, from product design to manufacturing, personalization, fulfillment, and customer care.

Where are your products manufactured?

Our leather products are designed in the USA and produced in our own world-class, state-of-the-art-facility in China, which adheres to our strict quality standards and ethical manufacturing practices. We carefully control all materials and processes from start to finish.  Quality means everything to us, and we are delighted this direct-to-consumer model allows us to provide our customers with the highest quality products at a fair price.

We work with vendors around the world, including the USA, Italy, Germany and Asia, to source our premium leathers, paper products and accessories.  We are proud that 100% of our leather is now sourced from Leather Working Group (LWG) certified tanneries. Leather Working Group (LWG) is a not-for-profit that drives best practices and positive social and environmental change for responsible leather production.

Will the actual product vary from what I see on your website? 

The product images shown have the most accurate color possible. Differences in computer monitors may result in color variations between the actual product and your computer monitor. Please be advised that in some cases variations in leather grain or texture may also occur due to the nature of full-grain leather. We do our best to provide you with the most accurate images, but please be advised that some variation in color & leather texture may exist.

Do you have a warranty policy?

We care deeply about the quality of our products and carefully inspect each item before it is shipped to you. If you believe there is a material defect with your order, please contact us immediately after receipt so we can help you to resolve.

Leatherology items carry a one-year limited warranty against defects in materials or craftsmanship, from the original date of purchase. The warranty does not cover normal wear and tear, accidental damage, improper care, or alterations. To initiate a warranty or repair request, please contact us. Proof of purchase from Leatherology is required, and third-party purchases are not covered. We will, at our discretion, repair or replace the item.

What is your return policy?

Please refer to our Returns Page for more information.

How long does it take to process my return?

Please refer to our Returns Page for more information.

How can I redeem a gift card? What are the gift card terms and conditions?

Please see our Gift Card FAQs Page for more information as well as the full gift card terms and conditions.

Corporate packaging

All qualifying orders will arrive in complimentary gift packaging specific to that style. Individualized labels are used with orders that contain multiple monogrammed initials, and are placed on the bottom of the box for easy reference.