Leatherology FAQs
Orders & Payment
How do I change or cancel my order? Orders cannot be modified once placed. If you need to make a change, cancel your order and place a new one. We typically process orders within one hour, seven days a week. To check whether your order is still eligible for cancellation, log in to your account and open the order. If it qualifies, you'll see a "Cancel Order" button.
Where is my order confirmation email? An order confirmation email is sent within a few minutes of placing your order. If you didn't receive one, check your spam folder and add noreply@leatherology.com to your safe senders list. Once your order ships, you'll receive a separate shipment notification with your tracking number.
How do I track my order? You can track your order from any of your order-related emails, or by logging into your account. Track My Order
What happens if my item is on backorder? Your order holds your place in line. We'll ship your item automatically as soon as inventory arrives, and we'll notify you if there's a delay.
Which payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, Apple Pay, PayPal, Shop Pay, and Leatherology virtual gift cards.
Can I pay for my order in installments? Yes. At checkout, select Shop Pay Installments to split your purchase into smaller payments. Eligible customers in the United States, Canada, and the United Kingdom can choose four interest-free payments every two weeks, or monthly installment plans for larger purchases.
Payment options and eligibility are determined at checkout. Shop Pay Installments is powered by Affirm, which manages approvals and payment schedules. Rates from 0–36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: affirm.com/licenses.
Why was I charged more than once? You may see more than one charge, but the total will always match the amount shown at checkout. For credit card orders, we place an authorization hold when the order is submitted. Orders sometimes ship in multiple shipments, and charges are applied as items ship — or in advance, for special order items.
Will I be charged sales tax? Items sold on Leatherology.com and shipped to locations inside and outside the US, including territories, may be subject to tax. Orders shipping to international addresses will incur GST/PST, combined and listed on one line in your cart total. No tax is charged when purchasing gift cards, though purchases paid for with gift cards may be taxed.
Can I ship one order to multiple addresses? No — each order ships to a single address. To send items to different locations, place a separate order for each address.
Can I combine two orders into one shipment? We're unable to combine orders once they've been placed. If you need additional items, please place a new order.
Do you include gift receipts? We treat every order as a gift, whether it's for yourself or someone else. All shipments include a packing slip with no pricing shown.
Shipping & Delivery
Do you offer free shipping? Yes. We offer free economy shipping on orders of $125 or more within the 48 contiguous United States, calculated after discounts and excluding taxes and shipping charges. The free shipping option appears at checkout on qualifying orders. For all other shipping methods and destinations, costs are calculated at checkout once you enter your address.
How long does shipping take? Most in-stock, non-personalized orders ship within a few business days. Personalized items need additional production time, and made-to-order pieces such as Trapunto take longer. Transit time begins once your order ships. For a delivery estimate specific to your order, enter your shipping address at checkout.
Do you ship to PO Boxes or military addresses? We don't ship to PO Boxes. We do ship to APO/FPO/DPO military addresses. For full details, see our Shipping page.
International Orders
Do you ship to Canada? Yes. We ship to Canada, with duties, taxes, and brokerage fees calculated and included at checkout — nothing extra is collected when your order is delivered. Canadian customers can browse in English or French with prices shown in Canadian dollars.
Do you ship internationally? Yes. We ship to a number of countries. Enter your shipping address at checkout to see available destinations, shipping costs, and delivery estimates for your order. Duties and import taxes are calculated and included at checkout, so you won't be billed for anything extra when your order is delivered.
Can I shop in my local currency and language? Leatherology offers localized shopping for customers in Canada and Mexico. Canadian customers can browse in English or French; customers in Mexico see the site in Spanish. Both see prices in local currency. Use the country and language selector in the top menu or at the bottom of any page to switch.
Customers shopping from other countries browse in English. Please note that our customer care team operates in English, and printed materials included with your order are in English regardless of region.
Returns & Exchanges
What is Leatherology's return policy? Non-personalized items in new, unused condition with original packaging, including the box, dust bag, and hang tags, can be returned within 30 days of delivery. See our Returns page for details.
Can I exchange an item? Direct exchanges are not available. If you'd like a different item, return your original and place a new order.
Can I return a personalized item? No. Personalized items are final sale and cannot be returned or exchanged. This applies to all personalization options. If you believe there's an error in your personalization that we caused, please contact us with your order number and photos.
Can I return a gift? Yes, for store credit. If you received a Leatherology item as a gift and would like to return it, please contact us and provide the original order number from your gift invoice. If we're unable to validate the purchase, or it falls outside our return policy, we won't be able to assist with a return.
Personalization
Why isn't Trapunto available on the item I want? Each Trapunto piece is made to order — we cut the leather, add hardware, and stitch the item from scratch once you place your order. We can only offer Trapunto when we have enough leather hides in stock to create the piece, so availability varies by color and style. If it isn't available on the item you want, check back — availability changes.
What if there's a mistake in my personalization? You're responsible for confirming the details of your order before completing it. Slight variations in placement, sizing, and depth are inherent to the by-hand nature of the work and aren't considered defects. If we've made an error, please contact us with your order number and photos.
Warranty & Repairs
Do you have a warranty policy? Leatherology items carry a one-year limited warranty against defects in materials or craftsmanship from the original date of purchase. The warranty does not cover normal wear and tear, accidental damage, improper care, or alterations. To initiate a warranty or repair request, please contact us. Proof of purchase from Leatherology is required, and third-party purchases are not covered. We will, at our discretion, repair or replace the item.
Our Leather & Craftsmanship
Is Leatherology real leather? Yes. We exclusively use 100% authentic, uncorrected full-grain leather — the highest grade available. We never use cheap "genuine leather" or synthetic alternatives. Full-grain is the strongest, outermost layer of the hide, which is what makes it last.
What kind of leather do you use? We offer full-grain leather across two collections.
- Signature Leathers — crafted from American hides and made with ease of care in mind, keeping a consistent look with little upkeep. Available in Natural Grain or Pebbled.
- Premium Leathers — sourced from historic tanneries in Italy and Germany, representing the finest 5% of hides available worldwide. Each Premium leather has its own character.
Where does your leather come from? 100% of our leather is sourced from tanneries certified by the Leather Working Group, a not-for-profit that sets best practices for environmental and social responsibility in leather production. Our Signature leathers use American hides; our Premium leathers come from Italy and Germany.
Where are Leatherology products made? Our leather products are designed in the USA and produced at our own manufacturing facilities and with trusted partner factories across Asia, Europe, and the United States. Every facility we work with meets our standards for quality and ethical manufacturing.
Will my item look exactly like the photos? Very close, with two natural variations to expect. Our product photography aims for the most accurate color possible, but differences between monitors can cause slight color shifts on screen. And because full-grain leather retains its natural surface, grain and texture vary subtly from piece to piece.
Corporate & Gifting
Do you offer volume discounts or custom logo personalization? Yes. Volume discounts are available on qualifying orders, and logos or custom artwork can be added to most styles. To learn more, visit our Corporate Orders page.
How do I redeem a gift card, and what are the terms? See our Gift Card FAQs page for full details and terms and conditions.
Do you offer a military or first responder discount? We don't currently offer a specific discount, but we do ship to APO/FPO/DPO addresses.
Website & Accessibility
How do I report an accessibility issue on the website? If you encounter an accessibility barrier or have questions about the accessibility of any part of our site, please reach out. Include the specific page or URL where you experienced the issue so we can look into it quickly. We're committed to responding to all accessibility inquiries promptly.
Email accessibility@leatherology.com or call +1.800.818.4478, Monday–Friday, 8:00am–6:00pm CST.
Locations
Does Leatherology have retail stores? We currently don't have any retail locations and don't offer local pickup.
Where is Leatherology located? Our headquarters is in Carrollton, Texas, just outside Dallas. Design, product development, merchandising, marketing, technology, customer care, personalization, and logistics all happen there, alongside our wholly owned manufacturing center. Being vertically integrated lets us control the full process from design through production, personalization, fulfillment, and customer care.
