Returns

What can I return?

We stand by the quality of our products and are happy to refund products that are non-personalized and in completely new and unused condition. Personalized, final sale items, and gift cards cannot be returned or exchanged. Items returned that show signs of use, scratches, or other damage will not be accepted. If your item includes a “do not remove” tag, and this tag is removed, it will not be accepted for return.

What’s the returns process?

To start the return process, use the link at the top of this page to look up your order and generate an RMA number. For customers using our pre-paid label, simply attach the shipping label to the exterior of your package and drop it off at your nearest FedEx location. For customers who self-ship their return, include the return authorization slip inside your package, and attach the return mailing label to the exterior of the package, then ship using your preferred provider. After we receive and process your return, we’ll send you a confirmation email and issue a refund to your original form of payment. Please note that this process may take up to 5-7 business days.

Click here to start the returns process.

If your purchase was made on Amazon, you must log in to your Amazon account to initiate the return

If you made a purchase or received a gift from our pop-up store location, any non-personalized in-store purchases may be returned online. Please contact our Customer Care team and have the original or gift receipt and, if applicable, credit card used to make the purchase available. If no receipt is presented for a store return, we are unable to accept the item.

How should I return my order?

Returns must be shipped in their original packaging. This includes, but is not limited to, the outer box/envelope, interior gift box, dust bag, product cards, and any interior stuffing placed back into item. If an item is received in unsellable condition, your return will not be accepted.

For US orders in the 48 contiguous states, we offer a prepaid FedEx return label service. If you choose this option, the return shipping cost of $7.50 for (1) item or $10 for (2) or more items will be deducted from your refund. If our pre-paid return shipping label is selected, that amount plus associated taxes, if applicable, will be deducted from the refund total. If you would like to return without using our pre-paid label, you can use your own preferred shipping method. However, you will be responsible for all related return shipping costs. We recommend you ship using a trackable carrier.

For international orders, or orders outside of the contiguous United States, please note that you are responsible for the cost of return shipping as we do not currently offer pre-paid return shipping labels for international orders. We recommend you ship using a trackable carrier.

How do I create an exchange?

Direct exchanges are currently not possible. If you would like to exchange for another size or color, please fill out our return form.

When will I be refunded for my return?

For the vast majority of returns, once your item is received, you can expect your refund to be issued within 5-7 business days. Please note there may be a delay in your refund appearing in your account, due to varying processing times between card issuers and payment types. Please allow additional time for your return to be processed during the holiday season.

Will I be refunded my original shipping fees?

All original shipping fees are non-refundable. For international orders: shipping fees, brokerage fees, duty taxes, and GST/HST taxes will not be refunded.

I got my item as a gift. How do I return?

Please Contact Us, and we can assist you with next steps. If available, we recommend you have the original order number handy. You must have the original receipt or gift receipt with you to return any in-store gift purchases.

Can I return my Leatherology gift card?

All gift cards are final sale, non-refundable, and not eligible for return or exchanges. For more information about gift cards, visit our Gift Card FAQs page.