Return Policy
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Return Policy:
At Leatherology your satisfaction is assured. We will be happy to refund or exchange any new and unused merchandise purchased from our website within 30 days of receipt of purchase. No questions asked! Please note that shipping and handling charges are nonrefundable. Regrettably personalized items are nonrefundable.
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Instructions:
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Simply complete the return form on your invoice and return it with the item(s). |
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To ensure their safe return, package the return item(s) in the original packaging. Use the pre-addressed label on the other side and ship items pre paid to Leatherology Returns, 3328 Waypoint Drive, Carrollton, Tx 75006. |
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For your security we recommend using an insured service that provides tracking so that you can confirm receipt (UPS, Fedex, USPS Priority, etc...). Leatherology is not responsible for items damaged or lost in transit |
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Please allow 7-10 days from receipt to process credit. |
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Allow 1-2 billing cycles for credit to appear on statement. |
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Shipping and handling charges are nonrefundable therefore all return shipping charges must be prepaid unless a manufacturer's defect was found. If assistance is needed please contact us at 1.800.818.4478 or email us at info@leatherology.com |
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We will notify you by means of email once your return has been processed. |
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Alas, price adjustments on previous purchases are not permitted. |
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Exchange Policy:
Merchandise must be unused, in the original packaging and accompanied by the original packing slip. Because of the time involved in shipping and processing your return item(s), we recommend placing a new order right away for the item you want to purchase to ensure it is in stock. Availability of items can change quickly. If you wait to place a new order until after your return is processed, items may no longer be available.
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Exchange Instructions
Complete the Exchange portion located on the backside of your Picking Slip/Invoice and send with the item(s) you want to return to Leatherology. Then go online or call our toll free number 1.800.818.4478 to speak with a Customer Care Representative to order the item(s) you want. We'll send in-stock items right away and charge your credit card once the item(s) are shipped. Once we receive the return item(s) we will credit your return. Regrettably we cannot refund the original shipping charge.
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Please note that if the price has changed since you placed your original order, we'll be happy to honor the previous price on your new order--just contact us at 1.800.818.4478.
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Leatherology reserves the right to modify its exchange and return policy.
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Monogrammed Items
Regrettably monogrammed items are nonrefundable unless a manufacturer's defect was found.
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Return a Gift
We will be happy to refund or exchange any new and unused merchandise purchased from our website within 30 days of receipt of purchase. No questions asked! Please note that shipping and handling charges are nonrefundable. Regrettably personalized items are nonrefundable. Please download a return form here. Include purchaser's first & last name and phone number.
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Warranty
Leatherology strives to bring you purposeful styles with quality workmanship and keen attention to detail to assure your complete satisfaction and enjoyment. We guarantee all products against manufacturing defects, however should any item fall short of your expectations we will do our best to make it right. As with any product, normal wear and tear should be expected with use over time.
The beauty of leather is it is a natural product that demontrates unique properties. Natural shading, grains, tiny scars and wrinkles all make it distinctive. With a little care, leather even looks more attractive as it ages thanks to the fine patina, folds and wrinkles that it develops. Leather that has been left its natural color or that has been only lightly pigmented (dyed) exhibits changes in its surfaces structure that are brought about for instance by scratches, insect bites or old scarring. These do not, as a rule, indicate deficiencies in quality but are hall marked of a truly natural product.
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